Refund & Return Policy
Your satisfaction means everything to us. If you're not happy with your purchase, we offer a hassle-free 30-day money-back guarantee — no returns required.
30-Day Satisfaction Guarantee
If Stain Snap™ doesn’t meet your expectations or fails to remove your stains within 30 days of receiving it, we’ll issue you a full refund — no questions asked.
How to Request a Refund
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Email us at contact@stainsnap.uk within 30 days of receiving your order.
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Include your order number and a brief explanation of why you're not satisfied.
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Our support team will process your refund within 3–5 business days to your original payment method.
No Returns Required
We don’t require you to ship the item back to us. We believe in trust and keeping things simple.
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account again.
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Then contact your credit card company — it may take some time before your refund is officially posted.
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If you've done all of this and still have not received your refund, please contact us at contact@stainsnap.uk.
International Orders
Our refund policy applies to all orders, including international. However, we are not responsible for any customs fees or taxes that may apply when your order is shipped internationally — these charges are non-refundable.
Need Help?
If you have any questions or concerns about your order, email us anytime at contact@stainsnap.uk. We're here to make things right.